A 99.9% Server Uptime
The principal advantage of setting up your own web hosting platform is that you don’t need to be worried about compatibility issues – you design a special set of software apps in such a way as to be compatible with a defined set of hardware parts. The end result is something a whole lot more stable and reliable, since there are fewer potential risks of failure. We have built our cloud hosting platform atop time–tested hardware elements together with a significantly modified version of Security–Enhanced Linux in order to create a fully safe home for your sites.
That’s why, with all our web hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is crucial that you also build your own network infrastructure. For this reason, we set up a custom–configured internal network in each one of our datacenters. Based on high–end Juniper switches and routers, our internal network allows for remarkably fast data transmission speeds and is also fully redundant.
In this way, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, no matter which hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not very pleased with our web hosting services, or if you consider them inadequate, or if you decide that you need to have a Linux VPS hosting rather than a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control over your domains even when you delete your hosting account with us.
24/7 Technical Support
If you have ever been forced to wait for hours to receive an answer, you’re probably aware of how exasperating this can be, even more so if your site is at stake. This is exactly why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be here for you and they will respond to you within 60 minutes. And the best part is that their average ticket response time is below twenty minutes!