If you’ve ever got any enquiries in regards to the web hosting service or if you face a problem with your websites, you’ll have to contact the hosting company’s client support team. It may not make any difference how fast they’ll answer if you’ve got an enquiry of a general nature, but a problem like a thwarted application update, for example, may lead to your website becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will negatively affect your site and you may lose current or potential customers. A lot of hosting providers, predominantly resellers, handle e-mails and support tickets within 24 hours, but in the Internet space that’s way too long, since customers will scarcely ever go back to a website that’s not functioning properly over a prolonged time period.

One-Hour Response Guarantee in Web Hosting

If you are using any of our web hosting and you have an inquiry or bump into a certain problem, you can touch base with us 24-7 by submitting a customer support ticket or by writing an email and we will make certain that you obtain an answer in less than an hour. If the issue can be resolved, we’ll do it before we reply to you, while if there’s something that you need to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try, and so on. Typically, you’ll receive a response within less than half an hour, which suggests that waiting around for hours on end or even for more than one day to obtain assistance is something out of the question. Our sixty-minute response guarantee is valid for any query that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a helpdesk ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll obtain a reply within no more than one hour. You can contact us whenever you wish in regards to technical, general or billing matters and given the fact that we’re working 24x7x365, you’ll invariably obtain assistance in a well-timed manner. Based on the particular issue or question, we’ll provide you with more details, resolve the obstacle if it has been caused by something that is within our reach or advise you on what actions to take in case you need to update a certain setting for a web application that we do not have access to. You can just forget about waiting around for an entire day for every single answer. In reality, in the majority of cases we respond to tickets and emails within 20 to 25 minutes max.