There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a ticketing system. This is the least complicated channel of communication for a variety of reasons. In the event that no customer support engineer is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always be received. Also, you can copy/paste extensive pieces of info without worrying about printing errors, and if a certain problem requires more time to be solved or a number of replies need to be exchanged, all the info will be in one place, so each party can always see the steps taken by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to provide info or to adhere to instructions, you’ll have to use no less than 2 different accounts and this number could increase in case you wish to manage a number of domains. Besides, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with plenty of other hosting companies, the trouble ticket system that we are using with our web hosting is part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember several sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a query or face a problem, you can touch base with our client support staff representatives immediately. Our system features a clever search mechanism. This means that even in case you’ve submitted multiple tickets over the years, you will be able to find the one that you need with no effort. On top of that, you can see knowledge base instructions for troubleshooting commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything in one single location, so we’ve implemented a trouble ticket system into the custom Hepsia Control Panel, which comes with each semi-dedicated server package. This will allow you to manage the communication with our customer support staff along with your storage space, which suggests that you will not have to remember additional sign-in credentials for another system. You’ll be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Also, you can go through older tickets using a smart search box or have a look at relevant knowledgebase articles, which offer solutions to commonly experienced problems. The built-in trouble ticket system is monitored 24/7 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to assist you.